Refund policy
Returns & Exchanges Policy
At Premium Closet, we want you to feel confident shopping for branded clothing online. If there is a problem with your order, please review the policy below to understand how to request a return or exchange.
1. Return Window
Return or exchange requests must be submitted within 30 days of delivery.
The return period begins on the date the order is delivered to the customer, unless applicable law requires otherwise.
2. Eligibility for Returns and Exchanges
To be eligible for a return or exchange, an item must meet the applicable conditions communicated for that product and order.
Unless an exception is approved or required by law, items should be:
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Unworn, unused, and unwashed.
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In their original condition.
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Accompanied by original tags, labels, packaging, and accessories, where applicable.
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Supported by proof of purchase or an order number.
Items showing signs of wear, washing, alteration, damage caused after delivery, or missing essential components may not qualify for a change-of-mind return, subject to applicable law.
3. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or different from what you ordered, contact us promptly.
Please provide:
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Your order number.
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A description of the issue.
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Clear photographs or videos, where helpful.
We will review the issue and explain the available resolution, which may include an exchange, replacement, refund, or another appropriate remedy under our policies and applicable law.
4. Size Exchanges
If you need a different size, contact us within the return window.
Exchanges depend on stock availability. If the requested size is unavailable, our team will discuss the available options with you.
Please check the size information on the product page before ordering.
5. Items That May Not Qualify for Change-of-Mind Returns
Subject to applicable law and any specific product terms, change-of-mind returns may be restricted for:
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Items marked as final sale or non-returnable before purchase.
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Items that have been worn, washed, altered, or damaged after delivery.
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Items returned without required original components or packaging.
These restrictions do not remove any rights you may have under applicable law for defective, misdescribed, or incorrectly supplied products.
6. How to Request a Return or Exchange
Follow these steps:
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Contact us.
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Provide your order number and the reason for your request.
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Wait for our team to confirm eligibility and provide return instructions.
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Pack the item securely and follow the instructions provided.
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Once the item is received and inspected, we will communicate the outcome.
Please do not send an item back before receiving return instructions.
7. Return Shipping Charges
For change-of-mind returns or size exchanges, return shipping charges will be handled according to the terms communicated when the request is approved.
If the issue involves an incorrect, defective, or damaged item, we will explain the applicable shipping arrangements and remedies in line with our policies and applicable law.
8. Refunds
Approved refunds will be processed using [your refund method or original payment method, where available].
Estimated refund processing time: 10 days after approval.
The time it takes for funds to appear in your account may depend on your bank or payment provider.
For Cash on Delivery orders, please provide the information required to arrange an approved refund securely.
9. Order Cancellations
If you wish to cancel an order, contact us as soon as possible. Cancellation may be possible before dispatch but cannot be guaranteed once an order has been shipped.
Your statutory rights, where applicable, remain unaffected.
10. Contact Us
For return, exchange, or refund assistance:
Email: premiumcloset252@gmail.com
Phone/WhatsApp: +92 333 4625657, +92 325 5113903
Please include your order number in all communications so we can assist you efficiently.