Shipping & Delivery Policy

At Premium Closet, we aim to make shopping for branded clothing online in Pakistan simple and convenient. This policy explains how orders are processed, dispatched, and delivered.

1. Delivery Coverage

We offer delivery across Pakistan, subject to courier availability and service coverage at the delivery address provided.

If a location is not serviceable, our team may contact you to discuss available options.

2. Order Processing

Orders are processed after placement and any required order verification.

Processing times may vary depending on product availability, order volume, public holidays, and other operational factors.

Orders placed outside business hours or on public holidays may be processed on the next working day.

3. Estimated Delivery Time

Delivery times depend on the destination, courier service, and order circumstances.

• Major cities: 2-3 Business Days.

• Other cities and towns: 3-5 Business Days.

• Remote locations: Delivery may take longer depending on courier coverage.

These are estimates rather than guaranteed delivery dates. We will communicate any significant delays where reasonably possible.

4. Shipping Charges

Applicable shipping charges will be displayed at checkout or communicated to you before order confirmation.

Any free-shipping promotions will be subject to their stated terms, including minimum order values or other eligibility requirements.

5. Cash on Delivery and Online Payments

Available payment methods will be displayed at checkout. If Cash on Delivery (COD) is offered, customers must provide accurate contact and delivery details and be available to receive the order.

Online payment options, where available, are subject to the terms of the relevant payment provider.

6. Tracking Your Order

If tracking is available for your shipment, we will share the tracking details through the contact method provided with your order.

You may also contact our support team for an update.

7. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate delivery information, including their name, phone number, address, and relevant location details.

Additional charges or delays may apply if a shipment must be redirected or redelivered. If a delivery attempt fails, the courier may follow its own reattempt and return procedures.

8. Delays and Circumstances Beyond Our Control

Delivery may be affected by weather, public holidays, courier disruptions, security restrictions, or other circumstances outside our reasonable control.

We will make reasonable efforts to assist with delivery-related concerns.

9. Damaged, Missing, or Incorrect Orders

Please contact us as soon as reasonably possible if your order arrives damaged, is incomplete, or contains an incorrect item.

Include your order number and relevant photographs, if available, so we can review the matter under our Returns & Exchanges Policy.

10. Contact Us

For shipping and delivery inquiries, contact:

Email: premiumcloset252@gmail.com
Phone/WhatsApp: +92 333 4625657, +92 325 5113903

Premium Closet — Branded Fashion for Men, Women & Kids in Pakistan.